Privacy Policy
1. Introduction
Elite Air Cooling (“Elite Air Cooling,” “we,” “us,” or “our”) is committed to protecting your personal information and maintaining transparency regarding how we collect, use, disclose, and safeguard information.
This Privacy Policy describes our practices concerning information collected through our website, communications, and services.
2. Information We Collect
2.1 Information You Provide
We may collect personal information that you voluntarily provide when you request HVAC services, request an estimate or appointment, contact us, complete a form, subscribe to communications, participate in a promotion, or otherwise interact with us.
Information may include your name, email address, telephone number, service or billing address, appointment information, information about the HVAC services you request, and payment or transaction information when applicable.
2.2 Information Collected Automatically
When you visit our website, certain information may be collected automatically, including your IP address, browser and device information, operating system, pages viewed, referring pages, approximate location derived from technical information, and other website usage information.
We may also use cookies and similar technologies for website functionality, analytics, preferences, and related purposes.
2.3 Information From Other Sources
We may receive information from service providers, business partners, advertising or analytics providers, publicly available sources, and other third parties where permitted by law.
3. How We Use Information
We may use personal information to provide HVAC services; schedule, confirm, and manage appointments; provide estimates; process transactions; communicate with customers; respond to questions and service requests; improve our website and services; perform analytics; maintain security and prevent fraud; conduct marketing where permitted; and comply with legal and regulatory obligations.
4. Legal Bases for Processing
Where applicable law requires a legal basis for processing, we may rely on your consent, performance of a contract or steps requested before entering into a contract, our legitimate business interests, compliance with legal obligations, and other lawful bases permitted by applicable law.
5. GDPR and Similar Privacy Rights
If applicable to you under the laws of your jurisdiction, you may have rights to request access to personal information, correction of inaccurate information, deletion, restriction of certain processing, portability of information, or objection to certain processing.
You may also withdraw consent where processing is based upon consent, subject to applicable law.
6. Mobile Information and SMS
If you provide your mobile telephone number and consent to receive text messages from Elite Air Cooling, we may use that number to send communications such as appointment confirmations, appointment reminders, service notifications, and other messages for which you have provided consent.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with third parties for their marketing or promotional purposes.
Information may be disclosed to vendors or subcontractors that provide support services on our behalf when necessary to deliver communications or provide customer service, subject to appropriate restrictions.
Consent to receive marketing text messages is not a condition of purchasing goods or services.
7. Sensitive Personal Information
We do not intentionally seek sensitive personal information unless it is reasonably necessary to provide requested services, comply with law, or otherwise operate our business.
Where sensitive information is collected, we take reasonable measures to restrict access and safeguard it.
8. Cookies and Tracking Technologies
Our website may use session cookies, persistent cookies, analytics technologies, and similar technologies to operate the website, remember preferences, understand website usage, and improve our services.
You can control certain cookies through your browser settings. Disabling cookies may affect some website functionality.
9. Disclosure of Information
We may disclose information to vendors and service providers performing functions on our behalf, such as website hosting, payment processing, communications, scheduling, customer service, analytics, and other business operations.
Information may also be disclosed when required by law, to protect our rights or safety, or in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.
We do not sell or disclose SMS opt-in information or consent to third parties for their marketing purposes.
10. International Data Transfers
If personal information is transferred to another jurisdiction, we will take measures reasonably designed to protect that information as required by applicable law.
11. Data Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business and transaction records, resolving disputes, enforcing agreements, and satisfying legal obligations.
When information is no longer reasonably required, we may delete or anonymize it in accordance with applicable law.
12. Information Security
We employ reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no electronic transmission, network, or storage system can be guaranteed to be completely secure, and we cannot guarantee absolute security.
13. Children’s Privacy
Our website and services are not directed toward children under 18. We do not knowingly collect personal information directly from children under 18 through the website.
If you believe a child has provided personal information to us, please contact us.
14. Your Privacy Rights
Depending upon where you live and applicable law, you may have rights concerning your personal information, including rights to request access, correction, deletion, restriction, portability, or information concerning certain disclosures or uses.
Some rights may be subject to exceptions under applicable law.
15. Exercising Your Privacy Rights
To submit a privacy request, contact:
We may need to verify your identity before processing certain requests.
16. Do-Not-Track Signals
Some browsers offer “Do Not Track” signals. Because there is not currently a universally accepted standard governing how websites should respond to all such signals, our website may not respond to traditional Do-Not-Track signals.
17. Regional Privacy Rights
Residents of certain jurisdictions may receive additional privacy rights under applicable state, federal, or international law.
We will honor applicable privacy rights to the extent required by law.
18. Advertising and Analytics
We may use analytics technologies to understand how visitors interact with our website and improve its performance.
If we use advertising technologies, information may also be used to measure advertising effectiveness and, where permitted and appropriately disclosed, provide advertising relevant to users.
19. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our practices, technology, services, or legal requirements.
The updated policy will be posted on our website with a revised “Last Updated” date.
20. Contact Us
Questions concerning this Privacy Policy or our privacy practices may be directed to:
Elite Air Cooling
13180 N. Cleveland Ave., Suite 210
North Fort Myers, FL 33903
Phone: (239) 785-2228
Email: info@eliteaircooling.com
21. Reviewing, Updating, or Deleting Information
To request review, correction, or deletion of personal information, contact us using the information above. Requests will be handled in accordance with applicable law.
Last Updated: September 30, 2026